What Spa? are pleased to announce that our What Spa? Approval Scheme has been revised and updated for 2008.Â
The last 18 months has unfortunately seen an influx of internet hot tub traders who are setting up websites and importing spuriously manufactured hot tubs from the Far East.Â This has led to anÂ influx of hot tub horror stories from internet buyers who in some cases have been sold non-CE compliant hot tubs from the Far East which at best are unserviceable and at worst are dangerous.
We felt it was more important than ever therefore to revamp our What Spa? Approval Scheme to give discerning hot tub buyers greater peace of mind at point of sale and after their hot tub is delivered and installed.Â In order to win What Spa? Approval hot tub manufacturers and dealers alike must meet a strict criteria that includes CE compliance, industry approved training, warranty support and showroom facilities where customers can come, view and try the product before they buy.
Whilst the internet is great for many purchases, it is not a buying channel that particularly suits hot tubs, as the comfort and hydrotherapeutic element of hot tubs (which is the most important feature of all for relaxation, health and wellbeing) can only be felt by wet testing first before you commit to a spa.Â The differencesÂ between hot tub models even from one manufacturer can vary immensely so buying without trying a hot tub first on price from internet sites and online auctions can be a real recipe for disaster.Â Indeed we have had over 150 emails in the last 6 months fromÂ angry and upset buyers who have fallen victim to such sharp practice and been left high and dry with non-compliant and unfixable hot tubs and no after-sales support.
Look out for the the new 2008 What Spa? Approved logo before you choose your retailer.Â Of course it is not a silver bullet to customer satisfaction but it is a very good platform to start from.
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