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I am the MD here at WhatSpa Magazine and spend most of my time either working on the Magazine and website or travelling throughout the UK and abroad working with hot tub manufacturers, importers and showroom based retailers. I try to get onto the blog as often as possible so feel free to drop me a question or suggestion and I'll answer it as quickly as possible. Cheers Nick
What Spa? are pleased to announce that our What Spa? Approval Scheme has been revised and updated for 2008.Â
The last 18 months has unfortunately seen an influx of internet hot tub traders who are setting up websites and importing spuriously manufactured hot tubs from the Far East.Â This has led to anÂ influx of hot tub horror stories from internet buyers who in some cases have been sold non-CE compliant hot tubs from the Far East which at best are unserviceable and at worst are dangerous.
We felt it was more important than ever therefore to revamp our What Spa? Approval Scheme to give discerning hot tub buyers greater peace of mind at point of sale and after their hot tub is delivered and installed.Â In order to win What Spa? Approval hot tub manufacturers and dealers alike must meet a strict criteria that includes CE compliance, industry approved training, warranty support and showroom facilities where customers can come, view and try the product before they buy.
Whilst the internet is great for many purchases, it is not a buying channel that particularly suits hot tubs, as the comfort and hydrotherapeutic element of hot tubs (which is the most important feature of all for relaxation, health and wellbeing) can only be felt by wet testing first before you commit to a spa.Â The differencesÂ between hot tub models even from one manufacturer can vary immensely so buying without trying a hot tub first on price from internet sites and online auctions can be a real recipe for disaster.Â Indeed we have had over 150 emails in the last 6 months fromÂ angry and upset buyers who have fallen victim to such sharp practice and been left high and dry with non-compliant and unfixable hot tubs and no after-sales support.
Look out for the the new 2008 What Spa? Approved logo before you choose your retailer.Â Of course it is not a silver bullet to customer satisfaction but it is a very good platform to start from.
At Last, Hot Tub Expertise on Your Doorstep in North Wales
Arctic Spas Cymru recently opened in Bangor North Wales with the mission to help customers find exactly the right hot tub for their needs.
Recognising that most people in the UK are still slightly bewildered by the hot tub market and are making their first ever purchase of a hot tub, Gareth and Mel, who run Arctic Spas Cymru, are determined to help people take the step up in lifestyle in a well informed way.
After several months of research Gareth opened the Arctic Spas dealership in North Wales with a determination to give customers expert advice, great customer service and first class after-sales support. â€œWe recognise that for many people a hot tub is a fairly big purchase and want the reassurance of dealing with a long-established world-wide hot tub supplier like Arctic Spasâ€.
Two main ranges are offered including Coyote and Arctic Spas which between them total 13 spas with many optional extras from extra jets, therapy air, ozone purification, music options, and lighting to a wide range of accessories including saunas and gazebos. â€œOur spas are all customisable so your tub can be tailored to your personal needs and preferences, either before delivery at Arctic Spasâ€™ UK facility or even after installation. Arctic and Coyote Spas are upgradeable on-site, so you donâ€™t need to worry that youâ€™ve made a wrong choice of optional extras.â€
Arctic Spas Cymru is open seven days a week to provide the hot tub shopper with expertise and support whenever they need it.
For more information visit www.spascymru.com
Luxury Living, one of the UK and Irelandâ€™s leading distributors of spas, saunas and outdoor products revealed an exciting collection at the SPATEX 2008 Show in Brighton this week. The company has won exclusive distribution rights to Villeroy & Bochâ€™s luxurious range of Wellness at Home products, a collection of luxury spas and saunas.
The jewel in Villeroy & Bochâ€™s crown is the SP-Line, featuring the exclusive JetPak SystemÂ®, with removable jetted seats. JetPak technology enables Villeroy & Boch owners to easily customise the hydrotherapic experience to their own needs and preferences.Â This unique system also ensures that hot tubs will always stay up-to-date as the JetPak’s can be simply removed and upgraded if the spa owner wishes to stay at the cutting edge of jet technology in the future.
Villeroy & Boch spas use 90% less plumbing which ultimately gives more power than most conventional spas. The JetPak SystemÂ® means that all Villeroy & Boch spas are virtually leak-proof because of the way they are plumbed. To prevent further heat loss, the spas are also filled with high density foam insulation.
Luxury Living also displayed Villeroy & Bochâ€™s state-of-the-art sauna range at the show.Â BesidesÂ their eye-catchingÂ designer looks, Villeroy & BochÂ offer the only range on the market to combine conventional sauna, steam and infrared treatments in one compact unit.
For more information visit www.luxurylivingproducts.com
February has again seen the hosting of the annual SPATEX show at the Bright Metropole Hotel. The event was a huge success with dozens of hot tub companies in attendenceÂ showing offÂ their exciting new 2008 hot tub models. Some of the major hot tubÂ brands such as Artesian Spas, Catalina Spas, Marquis Spas and Villeroy & Boch to name but a few were on display with huge stands brimming with exciting new hot tubs and features for the 2008 season.
Attendences at the show were again on the increase with lots of trade visitors plus a big influx of public visitors on the first day of the show, eager to see the new models and snapping up early orders for Spring delivery.Â Congratulations to Sandy Crockford from BISHTA and Jane Vasey from All Swim in Cardiff who organised the inaugural BISHTA Awards Party to acknowledge the amazing hot tub installations from BISHTA member companies around the UK in 2007.Â We will be publishing photos of the award winning entries as soon as we get them.
Once again, February is traditionally one of the quieter sales months in the hot tub calendar year to there are some fabulous bargains to be had at this time of year in showrooms aound the UK. Happy hot tub shopping!
We eagerly await the BISHTA Hot Tubs Design Awards which are being presented at the awards ceremony this Saturday.Â All BISHTA member UK hot tub retailers have been invited to submit photographs of their very best hot tub installations from the 2007 season and the winners will receive their coveted awards this week.
We will post the winning photographs as soon as they are released following the awards ceremony so look forward to some great hot tub installation ideas coming to What Spa? soon.Â If you have a beautifully designed hot tub area in your garden, feel free to email your photos to us at email@example.com as we will be running our 2008 competition to win free hot tub chemicals in the Spring.